Frequently Asked Questions

📦 Shipping

How long does shipping take?
Orders typically ship within 1–3 business days. Delivery within Canada takes 7–14 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on all orders across Canada.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real time.

🔄 Returns & Exchanges

What is your return policy?
We offer a 30-day return guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll arrange a return.

How do I start a return?
Email us at info@northandco-cad.com with your order number and we'll guide you through the process.

Can I exchange for a different size?
Yes. Please initiate a return for the original item and place a new order for the size or colour you'd like.

👗 Sizing

How do I choose the right size?
Each product page includes a size guide. We recommend checking the measurements listed before ordering. If you're between sizes, we generally suggest sizing up for a more relaxed fit.

💳 Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed through a secure, encrypted payment gateway. We never store your full payment card details.

📬 Contact

How can I reach customer support?
Email us at info@northandco-cad.com. We respond within 12–24 hours, Monday to Friday.